Ombudsman Services | Oct 07, 2021
Ombudsman Services appreciate that this is a challenging time for energy suppliers and want to assure you that our Partnership Team are here to help.
We welcome conversations that help us to understand how we can support you better. Our Partnership Team can work with you to review complaint data to enable you to gain insight into your performance in the market. They can also support you to improve customer satisfaction to reduce complaint volumes and their associated costs.
We are here to support both suppliers facing potential closure and those taking on new customers through the Supplier of Last Resort process.
If you have a question, area of concern or simply want to discuss our support services, please contact your Partnership Manager.