Products that help your organisational effectiveness
We understand that business needs can change at any time, so we've created flexible product solutions that are designed to grow alongside your business.
If you join our membership scheme, then you'll gain access to a range of products as part of your membership. The products below are available to members only.
Discover how your business can achieve customer service success with the right support, training and consultancy through our products.
Become a member to meet your regulatory needs and access a world of unique services and benefits. Please fill in the simple form below and a member of our team will be in touch.
For energy and communication providers
Take a digital walk-through of our custom-built case management system from the eyes of a consumer and a business user.
Duration: 2.5 hours
Level: Beginner and intermediate. Experience of the OS case management system required.
Suggested attendees: Complaints/case advisors, team managers, operational managers, customer service managers or equivalent.
For energy providers only
Through our digital training and refresher sessions, we'll pair guidance on the billing code of practice with real-life cases to help you identify issues and ultimately recover revenue.
An energy provider cannot seek payment from a consumer for unbilled energy that was used more than 12 months ago. Due to this, some energy suppliers are losing thousands of pounds a year because they have to write-off bills. It's more important than ever to accurately keep track of what you are billing customers and when.
For energy and communication providers
Report by report, you’ll be taken through the data to learn what it means and what trends to look out for in the context of a 13-month, sector specific window. Also included is time to review what the data can tell you about complaints in the sector as a whole.
*Member companies that have nine or more complaints per month receive monthly SLP reports.
Level: Beginner to intermediate
Suggested attendees: Complaints team managers, operational managers, customer service managers or equivalent.
As a fully onboarded member of a scheme, you will gain access to additional training materials, modules and assets, such as: