If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Energy Sector Liaison Panel | July 2022

Ombudsman Services | May 27, 2022

Join us on Thursday 21st July 2022 for our Energy Sector Liaison Panel. The event will run between 11:00 - 15:00 and is intended for Energy suppliers. The event will be hosted in person.

Register here.

Green Line 1

Agenda of the day

  • 11:00 - 11:20 Welcome and introductions

  • 11:20 - 11:30 Operational Update

  • 11:30 - 11:35 Finance Update

  • 11:35 - 12:00 Data pack analysis

  • 12:00 - 12:15 Regulatory changes

  • 12:15 - 13:00 Lunch

  • 13:00 - 13:05 Introduction to the breakout session task

  • 13:05 - 13:45 Domestic and non-domestic breakout sessions, recognising the distinct challenges of supplying energy to consumers.

  • 13:45 - 14:00 Breakout sessions overview

  • 14:00 - 14:15 Break

  • 14:15 - 14:45 SLP Feedback session

  • 14:45 - 15:00 Open Q&A