If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Christmas Opening Hours 2020

Ombudsman Services | Dec 04, 2020

Thursday 24 December: 8am - 4pm

Friday 25 December: Closed

Saturday 26 December: Closed

Sunday 27 December: Closed

Monday 28 December: Closed

Tuesday 29 December: 8am - 8pm

Wednesday 30 December: 8am - 8pm

Thursday 31 December: 8am - 4pm

Friday 1 January: Closed

Saturday 2 January: 8am - 2pm with phone lines open from 9am-1pm

Monday 4 January: 8am - 8pm

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