If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Resources

Partner FAQs

Do you have a question about Ombudsman Services, who we can help, what we can help with? Click here.

Training Material

If you are a company with Ombudsman Services scheme you have access to the following training materials. Click here.

Guidance Notes

A library of Guidance Notes that explains to businesses how we operate across the sectors in which we operate. Click here.

Key Performance Indicators

View our latest OFCOM Quarterly Data Publishing - KPI Report. Click here.

Brand Guidelines

Download our logo, look through our Brand Guidelines and read about our Tone of Voice. Click here.