Guidance last updated: March 2020
The below presentation sets out our stance on mergers and acquisitions in the energy sector.
Specifically, it explains our approach to outstanding and new complaints following such transactions.
We understand that transactions can take a number of different forms and we have sought to identify these, as well as providing examples of how we will apply these principles in practice.
Detail on how we will deal with complaints that are affected by corporate transactions should provide some clarity at what can be a complex time for suppliers and consumers.
We arrived at this stance having given energy suppliers the opportunity to send comments, suggestions or queries on our draft stance in February 2020.
We received responses from three companies and took these into consideration when finalising our stance.