If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Our approach to complaints affected by Covid-19 [Energy]

Ombudsman Services | July 2020

Our approach to complaints affected by Covid-19

Covid-19 is an unprecedented event which has caused a wide range of challenges for energy suppliers. To help suppliers understand how we are going to approach complaints about issues that occurred during the initial lockdown period, we have provided the following links to our guidance.

Our approach to complaints where the customer has been financially affected as a result of Covid-19

Our approach to complaints relating to site visits and Guaranteed Standards in relation to Covid-19

Our approach to complaints about customer service impacted by Covid-19

Our approach to case acceptance - Energy

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