Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.
Here you can sign up to our Energy Sector Liaison Panel.
Read more | Last updated Feb 16, 2021
Between March and September 2020, we tracked the impact of the Covid-19 pandemic on consumers to better understand how it affected their attitudes and behaviours to complaining.
Read more | Last updated Jan 27, 2021
Jonathan Lenton, head of regulatory affairs for the energy sector at Ombudsman Services, looks to the year ahead in this short video message.
Read more | Last updated Jan 27, 2021
John Gallagher, head of regulatory affairs for the communications sector at Ombudsman Services, looks to the year ahead in this short video message
Read more | Last updated Jan 27, 2021
Our 2020 Consumer Action Monitor (CAM) report is due to be launched in January, offering insights into how the pandemic impacted consumer behaviour and attitudes towards complaining – and what today’s customer wants to see from energy and communications providers.
Read more | Last updated Dec 09, 2020
We can now confirm our christmas opening hours from Thursday 24th December to Monday 4th January 2020. We hope you have a safe and healthy festive period.
Read more | Dec 04, 2020
Following the last round of Sector Liaison Panels in July 2020, we’re now in the process of finalising the agenda for the forthcoming energy and communication SLP events, which will take place on the following dates:
Read more | Oct 07, 2020
On 20th and 21st October 2020, representatives from the UK’s utility companies, regulators, government, industry bodies, investors and the supply chain will virtually descend upon the eagerly awaited Utility Week Build Back Better Forum.
Read more | Oct 07, 2020
This month the Head of our Ombudsman Team, Jonathan Lenton, takes the spotlight in our latest meet the team feature.
Read more | Oct 07, 2020
In our September 2020 Service Update, we told you about some internal changes we’ll soon be making to improve the delivery of our services to business customers, regulators and other key partners.
Read more | Oct 07, 2020