Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.
In the Energy Prices Act 2022, the Government has established a requirement that any energy price support is passed on to consumers.
Read more | Last updated Dec 20, 2022
Join us on Wednesday 20th July 2022 for our Communications Sector Liaison Panel. The event will run between 11:10 - 15:00 and is intended for Communications providers. The event will be hosted in person.
Read more | May 27, 2022
Join us on Thursday 21st July 2022 for our Energy Sector Liaison Panel. The event will run between 11:00 - 15:00 and is intended for Energy providers. The event will be hosted in person.
Read more | May 27, 2022
We have seen a number of queries from our suppliers and providers around Facilitated Complaint Resolution (FCR) and agreeing a resolution with the consumer outside of our processes.
We want to clarify our process and remind our suppliers and providers of our position.
Read more | May 26, 2022
Ombudsman Services is pleased to announce that it has acquired the Internet Commission, a non-profit business which promotes ethical business practice to counter hate speech, abuse and misinformation, whilst protecting privacy and freedom of expression.
Read more | May 05, 2022
A round up of some of the recent consultations conducted across our sectors and relevant public services.
Read more | Mar 16, 2022
A roundtable discussion where suppliers and consumer support organisations shared experiences and approaches to providing additional support to consumers.
Read more | Mar 16, 2022
This article outlines our approach to resolving disputes where an energy broker wants to represent a business customer.
Read more | Mar 16, 2022
An article exploring how we can better support consumers and colleagues navigating difficult circumstances.
Read more | Mar 16, 2022
An article exploring pricing, affordability and managing debt, with a case study in which a financially vulnerable consumer sought to secure an appropriate tariff from their provider.
Read more | Mar 16, 2022