Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.
Voicing our support for the need of digital market regulation that presents consumers with more choice, control and competitive pricing.
Read more | Nov 09, 2021
Ofcom has now confirmed that all providers will need to have plans in place for its ‘One Touch Switch’ process by April 2023.
Read more | Nov 09, 2021
In this challenging time for energy suppliers we want to assure you that our Partnership Team are here to help.
Read more | Oct 07, 2021
The Consumer received a bill showing ‘out-of-bundle’ charges for data usage while travelling within the EU.
Read more | Last updated Sep 01, 2021
This month the Policy and Public aAffairs Team have responded to a number of enquiries and consultations underway at Westminster.
Read more | Last updated Sep 01, 2021
Helping your customers to understand their bills is a valuable service that can result in: growing trust, improving customer experience and reducing their need to contact you repeatedly. We explored this subject in the June Sector Liaison Panel and have summarised the many valuable contributions below.
Read more | Last updated Jul 14, 2021
Ofgem are currently undertaking a statutory consultation on its microbusiness strategic review.
Read more | Last updated Jun 24, 2021
For those who were able to join us for the June Sector Liaison Panel you will have had the opportunity to connect with our Partner Support Team (if you hadn’t already!).
Read more | Last updated Jun 24, 2021
The consumer agreed to have smart meters installed. The engineer attended and installed an electricity smart and a gas smart meter. While there wasn’t an issue with the electricity meter, the consumer raised concerned with the gas meter installation.
Read more | Last updated Jun 22, 2021
The customer owned a small pub and asked their communications provider to divert calls from their landline to the mobile phone of a staff member. This would allow the staff member to take bookings.
Read more | Last updated Jun 15, 2021