Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.
As part of its Microbusiness Strategic Review, Ofgem is currently in the process of consulting with stakeholders to gain their views on a proposed licence condition that would require energy suppliers to work only with those energy brokers that are already signed up to an Alternate Dispute Resolution (ADR) Scheme.
Read more | Oct 07, 2020
Over the last few weeks, our partners at Deltapoll have been out and about surveying consumers across the UK to get their views and insights on key issues affecting the complaints landscape. And we’re delighted to announce that the final survey results are now in!
Read more | Oct 07, 2020
We’d like to inform our member companies and partners that we intend to start bringing colleagues back to our offices in Daresbury, Cheshire, from Monday 7 September.
Read more | Sep 01, 2020
We pride ourselves on being able to offer consumers, businesses and our regulatory partners with a quality service and that can only be achieved if our internal business structures and processes work together seamlessly and always with the customer at the forefront of our mind.
Read more | Sep 01, 2020
Covid-19 has impacted upon many areas of business, not least around the implementation of suitable remedies following a customer complaint.
Read more | Sep 01, 2020
In the Autumn we’ll be revealing the findings of the 2020 Consumer Action Monitor (CAM) – a trusted and respected barometer of customer service and customer experience in Great Britain.
Read more | Sep 01, 2020
New research by Ofcom highlights which phone and broadband companies are providing their customers with the best and worst service. Ed Dodman, Director of Regulatory Affairs at Ombudsman Services, has responded with our comments.
Read more | Aug 21, 2020
Businesses benefited from higher levels of patience and sympathy amongst consumers during lockdown, as Covid-19 prompted an unprecedented drop in complaint numbers.
Read more | Aug 06, 2020
People suffering financial, health or emotional problems should be treated fairly and given the right support by phone, broadband and pay-TV providers, under best practice industry guidance issued by Ofcom today.
Read more | Aug 04, 2020
The number of complaints resolved by the Energy Ombudsman increased by 25% last year to nearly 57,000, as consumer demand for the service grew. These figures and more are contained in the 2019 annual energy sector report published by Ombudsman Services.
Read more | Aug 03, 2020