Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.
In light of the Coronavirus, as a precautionary measure we have cancelled the Vulnerability Workshop which was due to be held on Wednesday 29 July 2020 at our offices in Daresbury, Cheshire.
Read more | Jul 29, 2020
Ofgem has unveiled plans designed to ensure millions of microbusinesses get a fairer energy deal.
Read more | Jul 29, 2020
On 14 July 2020 we hosted our first virtual sector liaison panel (SLP) for communications providers, here are some of our conclusions.
Read more | Jul 29, 2020
On 16 July we held our first virtual energy sector liaison panel (SLP). The webinar allowed member companies to listen to a business update from Ombudsman Services and learn about our planned approach to complaints related to Covid-19.
Read more | Jul 29, 2020
As you know, here at Ombudsman Services we like to hear your feedback, to recognise where you say improvements and beneficial changes have been implemented and where further focus is still required.
Read more | Jul 27, 2020
We recently thanked everyone who took the time to provide their feedback in our latest round of quarterly customer experience surveys for member companies. Here's what we learned.
Read more | Jun 30, 2020
We’re pleased to announce that we’ve made some changes to the senior team in Operations, as we continue to focus on improving the quality of the service to our customers.
Read more | Jun 30, 2020
Our latest stance on deemed energy contracts and rates.
Read more | Jun 30, 2020
Please find below an open letter from Matthew Vickers, CEO at Ombudsman Services, to senior leaders in the communications sector.
The letter sets out how, after taking steps to adapt to the Covid-19 crisis, we will be returning to a more normal way of working in the communications sector from 1 July 2020.
Read more | Jun 19, 2020
Please find below an open letter from Matthew Vickers, CEO at Ombudsman Services, to senior leaders in the energy sector.
The letter sets out how, after taking steps to adapt to the Covid-19 crisis, we will be returning to a more normal way of working in the energy sector from 1 July 2020.
Read more | Jun 18, 2020